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A NEW NORMAL - LEARNING FROM THE CHALLENGES OF COVID-19

LEARNING FROM THE CHALLENGES OF COVID-19
LEARNING FROM THE CHALLENGES OF COVID-19

In line with the easing of many Covid-19 restrictions globally, the vast majority of the Total Lubmarine team have now returned to working from their offices, plants and laboratories worldwide.

Over the last few months, the Coronavirus pandemic has had a massive impact on life – both personal and business – and depending on where you are in the word – continues to do so. In the face of Covid-19, we have innovated in the way we have worked with our partners to create, deliver and successfully provide business continuity measures, limiting disruption in deliveries across our range of products and services wherever possible.

Rising To The Challenge

Firstly - it has been amazing to see everyone within the organisation rise to the challenge of keeping our operations running as smoothly as possible during what has been an unprecedented time in history.

Early on we established a global crisis management team, which continues to monitor and take care of our customers’ supply chains on a daily basis. Our approach includes forecasting, scenario planning, prioritising critical deliveries and finding ways to keep our supply chains operational.

Our number one priority has always been and remains the safe performance and wellbeing of everyone across the Total Lubmarine network and its stakeholders,  and we continue to take daily assessments across all our operations to ensure we can deliver the best service to all our customers in both the current and developing circumstances.

What Have We Learned?

The pandemic has brought important lessons and opportunities for every company. Key ones for us have included the importance of remaining close to the customer, demonstrating reliability and solid management of our operations and continually striving to help customers improve their performance.

And as we all begin to discover just what the ‘new normal’ will look like across our global markets, these lessons will remain at the heart of what we do.

Planning for the New Normal

A return to the pre-COVID-19 environment looks unlikely. With this in mind, we have developed our global supply chains still further adding in even more resilience to them. We have also been developing the ways in which we can use technology to provide immediate, real-time support for all our customers.

Daily contact with ports and port operations have provided a level of reassurance for our customers on product supply and logistics, as many of the challenges we have faced are centred on how vessels, ports and ship to shore operations can operate 24/7.

As a result, we developed our International Port Directory - https://www.totallubmarine.com/ports/ - updated with the latest information on each port’s delivery status, and on-demand downloadable listing. 

Being Ready for Every Eventuality

Coronavirus has highlighted that companies operating in the shipping industry today have to be able to respond to the unknown events of tomorrow. That means being ready to put in place efficient contingency plans quickly, with security of supply, ingenuity, collaboration and innovation. Creating necessary and timely solutions that help to keep the world supplied, safely and sustainably, whatever the circumstances.

That’s what our global teams are ready to do.

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