It is possible to view lubricants more or less as a simple commodity – not quite a raw commodity, but substances that can be easily extracted from the refining tower and put into barrels. In fact they are far more – complex and intricate substances designed and crafted by expert
Total Lubmarine’s marine managers deal with customer requests and problems all over the world, supplying the lubrication needs of over 6000 ships, arranging deliveries to 1000 ports from 19 offices based in key shipping hubs.
Depending on the regions they are operating in, customers
We meet Mark Chuang, Total Lubmarine’s technical manager in Taiwan
Reducing complexity is at the top of everyone’s agendas, especially of those Total Lubmarine staff who regularly visit customers and their vessels. Mark Chuang, technical manager, Taiwan has been with Total
Total Lubmarine’s customers own more than 6000 ships, which all have complex lubrication requirements. Andrew Knox, Asia Pacific general manager, explains that listening to and talking with customers enables faster progress to be made than via a purely instructive approach.