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#tag searched: CUSTOMER SERVICE
Interview: Graham Allinson, Global Customer Service Manager
December 09, 2019

Graham Allinson discusses his new role which focuses on building greater synergies across Total Lubmarine’s global offices to ensure optimum customer satisfaction.

Four regions, one focus

The customer service model at Total Lubmarine is changing. Each country office will now

Supporting Flumar Brazil across North and South America
August 23, 2018

“Complex” is a word often used to describe shipping operations. Total Lubmarine customer, Flumar Brazil, part of the Odjfell Group, runs extremely complex operations, transporting bulk liquids to customers up and down the Brazilian coast as well as into Argentina, Chile and the USA

Continuing Our Commitment to Customer Service
July 01, 2018

At Total Lubmarine, customer-centricity is at the heart of everything we do. Whether it is delivering innovative products, providing useful solutions and services, or offering helpful advice and guidance – we are always there to support our customers.

This is something that our

Total Lubmarine Evolves Customer Experience with Enhanced Website
June 19, 2018

Reflecting both its history of quality and its position as a leading global marine lubricants provider, a journey aboard Total Lubmarine’s new website echoes the modern industry and the expectations of its visitors and customers. Customer-centric oriented, connected and contemporary

Total Lubmarine Outlines Vision For The Future In Laos
May 13, 2018

Bringing together a host of the region’s most influential maritime companies and clients, last month’s Total Lubmarine Seminar in Luang Prabang, Laos saw the participation of partners from Japan, Thailand, Vietnam, Indonesia and New Zealand.

Delivering industry insights and

Total Lubmarine Engages with Customers at CMA Shipping 2018
April 03, 2018

Total Lubmarine hosted a stand at the Connecticut Maritime Association (CMA) Shipping 2018 event, a yearly occurrence that has gained a reputation as the premier shipping gathering in North America and must-attend event on the business calendar.

With a dynamic and topical seminar program,

Total Lubmarine Wins Lubrication Contract for USCG’s Newest Fast Response Cutters
March 29, 2018

Total Lubmarine has been selected to provide CAPRANO TDI 15W40 to the U.S. Coast Guard’s (USCG) Sentinel Class Fast Response Cutters (FRCs), a specialised lubricant that will protect their main engines and reduction gears in an array of operational conditions.

In May of 2017,

The Hamburg Connection
March 28, 2018

The new Total Lubmarine Hamburg office sits in the heart of one of Europe’s biggest shipping cities. Opened in January 2018, following its relocation from the southern suburbs, the office allows closer connections than ever before with the countless owners and managers based in the centre

Total Lubmarine Welcomes Total Lubrificantes do Brasil to its Distribution Network
January 29, 2018

As of January 22, Total Lubrificantes do Brasil, the Brazilian subsidiary within the Total Group, will join Total Lubmarine’s global distribution network – introducing a vital link to over 30 Brazilian ports.

Total Lubrificantes has been present in Brazil since 1998, with