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General Terms and Conditions of Use

Welcome to the website https://www.totallubmarine.com (the “Website"). By connecting to the Website, you acknowledge that you have read, understood and accepted without limitation or reservation these General Terms and Conditions of Use and the Personal Data Protection Policy. Please note that if you visit other websites of the Total group, different general terms and conditions and policies concerning personal data protection apply to these websites. It is recommended that you carefully read their legal notices.

1. Identity

Company publishing the Website (referred to herein as the “Company”):

Total Lubrifiants S.A. is a company under French law, with a share capital of 27 085 708, 00 euros,

whose head office is located at Direction Lubmarine - 562, avenue du Parc de L’lle - 92029 Nanterre Cedex - France

Listed in the RCS Nanterre Trade and Companies Register under No.552 006 454

VAT No.: FR 66552006454

E-mail: contact.totallubmarine@total.com

Publication directors:

Serge DAL FARRA, Marketing Department – (Direction Total Lubmarine)
Olivier SUMING, Marketing Department – (Direction Total Lubmarine)

Technical design, development, and production of the Internet site:

R2D2, whose head office is located at 3, avenue de Bouvines - 75011 Paris

Listed in the RCS Paris Trade and Companies Register under No.B 392 010 740 00026

VAT No.: FR 6139201074000026

Hosting of the Internet site:

“This website is hosted on the Microsoft Azure cloud hosting. It is geographically located in the Microsoft datacenter located in West Europe, in the Netherlands. For more information, please refer to http://azure.microsoft.com/en-us/support/trust-center/privacy/”.

The companies within the Total group have their own legal existence and independent legal status. The Company publishing this Website belongs to the Total group. “Total” and “Total group” are sometimes used in this Website for convenience where references are generally made to TOTAL S.A. (the holding company) and its subsidiaries and affiliates. Likewise, the words “we”, “us” and “our” are used to refer to the Company or any company of the Total group in general or to those who work for them. These expressions are also used where no useful purpose is served by identifying the particular company or companies. It cannot be inferred from these expressions that TOTAL S.A. or any of its subsidiaries or affiliates are involved in the business and management of any other company of Total group.

2. Information about activities

The Company has posted this Web site on line to present to you its activities and provide you with information and recommendations relating to its activities or your interests. The Company may modify the information stored in this Web site concerning its activities at any time and without prior notice. This information is provided as general information without any guarantees that are fit for any specific purpose.

3. Intellectual property

3.1.1 All information or documents (text, animated or static images, databases, sounds, photographs, know-how or cited products) stored in the Website as well as all elements created for the Website and its general structure are either the property of the Company or the companies within the Total group or are subject to rights to use, duplicate or communicate to the public that have been granted to such.

3.1.2 This information, documents and items are subject to laws protecting copyright insofar as they have been made available to the public via this Website. No license or any right other than to view the Website has been granted to any party with regard to intellectual property rights.

3.1.3 Duplication of Website documents is authorized solely as information for personal and private usage. Any duplication or usage of copies made for other purposes is formally prohibited and subject to prior and formal authorization by the Company. In all cases, authorized duplication of information stored in this Website must cite the source and make adequate references as to proprietary.

3.2 Distinguishing signs

Unless otherwise stipulated, company names, logotypes, products and brands quoted on the Website are the property of the Company or the companies within the Total group or are subject to rights to use, duplicate or represent/communicate to the public that has been granted to such. You may not use them without prior written authorization from the Company.

3.3 Databases

The Company is the controller of databases on the Website and the Company is the owner of any databases made available. You may not extract or reuse a substantial qualitative or quantitative portion of the databases, including for private purpose.

4. Undertakings of the user

4.1. Right to Use Information

Each visitor of the Website providing information grants the Company all transferable rights concerning said information and authorizes the Company to make use of such. Information provided by visitors which shall be deemed not confidential. However, the information provided is personal data as defined by applicable law, which means we undertake to process said information in accordance with our Personal Data Protection Policy, which applies to this Website.

4.2. Compliance with Law

Each visitor of this Website also certifies that he or she complies with these measures and current laws and in particular:

- Has the ability and means required to access the Website and use it.

- Has verified that the IT configuration used does not contain any virus and that it is in full working order.

- Grants the Company and partners where applicable a right to use the information provided (other than data of a personal nature).

- Must keep confidential and is consequently liable for the use and security of access codes and passwords that the Company may send you to access specific sections. The Company reserves the right to suspend your access to the Website in the event of fraudulent use or attempts at fraudulent use of said access.

5. Hypertext links

5.1. Activation of links. The Company formally declines any liability as to the content of web sites to which it provides links. Said links are offered to users of this Web site as a service. Please consult the general terms and conditions and the personal data protection policy for the web sites in order to understand their practice. The decision to use links is taken solely by the Web site users. We may modify or delete a link on our Web site at any moment.

5.2. Link authorization. If you wish to create a hypertext link to this Web site, you must obtain prior written authorization from the Company using the contact details stipulated at the end of this document.

6.1 Information

6.1.1 The information (“Information”) available on this www (World Wide Web) server is provided in good faith.

6.1.2 This Information is considered correct when it is published on the Website. However, the Company neither represents nor guarantees that the Information is comprehensive or accurate. You bear all the risks arising from your reliance on the Information. The Information is provided on the condition that you or any other person receiving it can determine its interest for a specific purpose before use. Under no circumstances will the Company accept liability for injury arising from reliance on the said Information, its use or use of a product to which it refers.

6.1.3 The Information shall not be deemed a recommendation to use information, products, procedures, equipment or formulae contravening a patent, copyright or registered trademark. The Company declines any explicit or implicit liability in the event that use of the Information contravenes a patent, copyright or registered trademark.

6.1.4 The Company and all directly or indirectly owned subsidiaries or affiliates and any company within the Total group categorically rejects any interpretation which may assimilate the content of its websites to purchase offers or incitements to acquire shares or other listed or unlisted negotiable securities.

6.1.5 No explicit or implicit guarantee is given regarding the commercial nature of the Information provided or its suitability for a given purpose as well as the products to which said Information refers to.

6.1.6 Under no circumstances does the Company undertake to update or correct the Information disseminated on the Internet or on its web servers. Similarly, the Company reserves the right to amend or correct the content of its Website at any time without prior notification.

6.2 Forward-looking statements

6.2.1 The Information presented in this Website may contain forward-looking statements concerning the financial position, operating results, activities and industrial strategy of the Company, TOTAL S.A. and/or companies of the Total group. Such statements are subject to risks and uncertainties. These statements are based on the beliefs and assumptions of management and on the information currently available to management. Forward-looking statements include information concerning forecasts, projections, anticipated synergies, and other information concerning possible or assumed future results and may be preceded by, followed by, or otherwise include the words “believes”, “expects”, “anticipates”, “intends”, “plans”, “targets”, “estimates” or similar expressions. Forward-looking statements are not assurances of results or values. They involve risks, uncertainties and assumptions. Future results may differ materially from those expressed in these forward-looking statements. Many of the factors that will determine these results and values are beyond the Company’s ability to control or predict.

6.2.2 The documents included in this website may contain forward-looking information on the Group (including objectives and trends), as well as forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995, notably with respect to the financial condition, results of operations, business, strategy and plans of TOTAL. These data do not represent forecasts within the meaning of European Regulation No. 809/2004. Such forward-looking information and statements included in these documents are based on a number of economic data and assumptions made in a given economic, competitive and regulatory environment. They may prove to be inaccurate in the future, and are subject to a number of risk factors that could lead to a significant difference between actual results and those anticipated, including currency fluctuations, the price of petroleum products, the ability to realize cost reductions and operating efficiencies without unduly disrupting business operations, environmental regulatory considerations and general economic and business conditions. Certain financial information is based on estimates particularly in the assessment of the recoverable value of assets and potential impairments of assets relating thereto.

Neither TOTAL nor any of its subsidiaries assume any obligation to update publicly any forward-looking information or statement, objectives or trends contained in these documents whether as a result of new information, future events or otherwise. Further information on factors, risks and uncertainties that could affect the Company’s financial results or the Group’s activities is provided in the most recent Registration Document, the French language version of which is filed by the Company with the French Autorité des Marchés Financiers and annual report on Form 20-F filed with the United States Securities and Exchange Commission (“SEC”).

6.3 Availability

The Company does not guarantee that the Website will operate without interruption or that the servers ensuring access to it operate and/or the third-party sites to which hypertext links refer do not contain viruses.

7. Updates of terms and conditions of use of the Website and applicable law

The Company may update these Conditions of Use of the Website at any time. Consequently, you are invited to regularly refer to the latest Conditions of Use in effect. These general conditions of use of the Website are subject to applicable laws.

8. Contact details

You may direct all questions concerning conditions of use of the Website by e-mail to contact.totallubmarine@total.com. or by post to the following address:

Total Lubrifiants SA
Direction Lubmarine
562 avenue du Parc de L’lle
92000 Nanterre Cedex
FRANCE

9. Photo Credits

©Cyril Abad
@B2B Design
©Bernard Blaise
©Eric Houri
©Anatoly Menzhiliy
©Marc Roussel
©Laurent Thion
©Nicolas Thouvenin
©Gérard Uféras
©Adobe Stock
©Shutterstock

Personal Data Protection Policy

Welcome to the website https://www.totallubmarine.com (hereinafter referred to as the “Website"). By connecting to the Website, you acknowledge that you have read, understood and accepted this Personal Data Protection Policy (herein after referred to as the “Policy”) without limitation or reservation along with our General Terms and Conditions of Use. Please note that other general terms and conditions and personal data protection policies apply to other websites of the Total group. It is recommended that you read them carefully.

This Policy is intended to inform you of the rights and freedoms that you can exercise with regard to our use of your personal data. It also describes the measures implemented to protect them.

Total Lubrifiants SA (referred to herein as the “Data Controller”) is responsible for processing personal data concerning the management of the Website. Said processing is implemented in accordance with applicable laws.

1. Purpose of processing and types of data collected
When visiting the Website, you may provide with personal data such as your surname and first name in order to benefit from the services offered.

We can in particular collect some of your personal data for external communication purposes, such as answering your requests for information and better understanding your expectations. In our online forms, compulsory fields are marked with an asterisk. If you do not answer the compulsory questions, the requested service(s) will not be provided.

Your personal data are not subsequently processed in any manner that is incompatible with the purpose described above or in the collection forms. They are only stored for the requisite amount of time needed to fulfill these purposes.

2. Data recipients
Your personal data may be disclosed solely to our specific departments tasked with processing or subsidiaries directly or indirectly owned or to specific partners, independent distributors or sub-contractors for analysis and survey purposes.

Furthermore, if you submit a comment intended to be posted online, we may publish some of your personal data on the Website. Given the characteristics of the Internet, i.e., free capture of broadcast information and the difficulty, or even the impossibility, of monitoring usage by third parties, be informed you that you can stop such distribution by contacting us, as indicated in article 5 below.

The Data Controller transfers personal data in accordance with applicable laws.

3. Security and confidentiality of your data
The Data Controller implements the appropriate measures to ensure the security and confidentiality of your personal data and in particular to prevent them from being altered, damaged or accessed by unauthorized third parties.

4. Management of cookies  :

When you visit the Website, a “cookie” may be installed in your computer. A cookie is a file that records information concerning your browsing of the Website from that computer (e.g., visited pages, date and time of browsing, viewed links) and will facilitate your visits by making it easier and faster for you to identify yourself to access your target pages. You can delete cookies installed on your computer at any time and prevent new cookies being saved and receive notification before installation of a new cookie by configuring your browser software. Please refer to the help section of your browser software for more information on how to activate and deactivate these functions and refer to the browser’s “cookies policy”. Please note that you may not benefit from some of the services if you uninstall a cookie or prevent cookies from being installed on your machine.

Servers located within Total and hosted by third party service providers automatically log data about your visit to this website based on your IP address, these are referred to as cookies. Total uses cookies to improve your experience as well as gather information such as where you are accessing the site. We don't collect any personally identifiable information and we never sell your data to advertisers.

4.1. Types of cookies, cookies and statistics, and settings.

The cookies that may be stored on your server when you browse the website are cookies which are intended solely to enable or facilitate electronic communication or which are strictly necessary to provide the service you are requesting, or statistics cookies or other cookies in accordance with the conditions below.

When cookies require your agreement before they can be saved, we ask you for this agreement via the “find out more” link displayed on the first page of the website that you land on, in which it is made clear that by continuing to browse the website you accept these cookies.

4.2 Which cookies are stored?

• Statistics cookies

Publisher of the cookieDescriptionHow do you object?Period
Tealium datalayerAd Targeting,
Analytics/Measurement,
Content Customization,
Optimization
article 4.313 months

 

Statistics cookies are used to measure the number of visits, the number of pages viewed, users’ activity on the website and how often they return. The used statistics tool, Tealium datalayer, generates a cookie with a unique identifier, which is stored for no longer than thirteen (13) months. Your IP address is also collected in order to determine the town/city from which you are accessing the website. Your IP address is immediately anonymized after use so that you cannot be identified as a natural person. The statistical data on website visits are collected by the provider AT Internet and subsequently transferred to the data controller in an aggregated and anonymized form in a web interface to which it alone has access. The data collected are not transferred to third parties or used for other purposes. You can block these cookies at any time by opting out as described above by clicking the link (Insert Hyperlink according and adapt according to the used tool).

4.3. How do you delete cookies, receive notification of their storage or change your browser settings?

• How do you delete cookies already stored on your computer?

- On your workstation:

- On the C:\ drive select the Windows folder;

- Open the “Temporary Internet Files” folder;

- Select all files (CTRL A);

- Choose the “delete” option.

• How do you change browser settings to reject or be informed of the storage of cookies?

- In the Internet Explorer 5 (Microsoft) browser: Select “Tools”, and then “Internet Options”. Click on the “Security” tab, then “Custom level” and scroll down to the “cookies” section. Next to “Allow cookies that are stored on your computer” select “Ask” to be notified or “Disable” to decline all cookies;

- In the Internet Explorer 6, 7 or 8 (Microsoft) browser: Select “Tools”, “Internet Options”, “Privacy”, then the level you wish to apply;

- In the Firefox browser: Click on “Tools” and select “Options”. In the “Privacy and security” tab, untick the box “Accept cookies from websites”;

In the Chrome (Google) browser: Click “Customize and control Google Chrome” and select “Settings”. Under “Privacy and security”, click on “Content settings” and enable “Block third-party cookies”.

5. Your rights
In accordance with current regulations, you have the right to access, correct, delete and object to the use of your personal data. You may ask for your personal data to be sent to you and you have the right to give instructions for the use of your personal data after your death. You can also ask for restriction of the data, portability of the data and/or make a claim to the competent supervisory authority.

The Company reserves the right to reject any request it deems inappropriate. If you wish to exercise these rights or obtain other information, please send your request by e-mail to MS.CONTACT-LUBRIFIANTSSGCI@TOTAL.COM or by post to the following address:

Total Lubrifiants S.A.
Secrétariat Général - Contrôle Interne
562 avenue du Parc de L’lle
92029 Nanterre Cedex
FRANCE